ORDERING PROCESS

Products ship within 1-3 business days from order date. During Major Sales and Promotions, orders may take up to 7 business days for orders to process. Orders are not processed on weekends and/or major holidays.

 

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment method, addresses, cancellations,etc.

 

Expenses associated with delayed or incorrect order Eleven23Experience is not responsible for your hair appointment cancellation fees assessed by your hair stylist/salon. We ask that you receive and confirm all items purchased before confirming any and all hair appointments. Eleven23Experience is also not responsible for the installation of the product purchased on our website and store.

 

PAYMENT TERMS

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

 

Eleven23Experience reserves the right to request additional payment and shipping verification after an order is submitted. 

 

All international orders must be paid using the Paypal checkout option. International orders without Paypal Seller Protection will be automatically canceled. Thank you for your understanding.

 

 

SHIPPING

All orders within the US are shipped via USPS. It takes approximately 2-3 business days for orders to be delivered after the order processing time frame. Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX takes up to 2 business days for delivery. Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday). Orders would be shipped once payment is confirmed and cleared.

 

International orders typically take up to 10 business days for delivery and are shipped via FEDEX. International shipping costs on the website DOES NOT cover tariffs charged by your home country. Please put this into consideration before you submit an order on this site. Eleven23Experience reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

 

Undeliverable/Lost/Return to Sender Packages

 

If your package does not successfully deliver and is sent back to Eleven23Experience, it is typically due to insufficient address information. Your package will be returned and "Returned to Sender" will be stated on your tracking information. This can happen if the shipping address does not exist. The shipping address is misspelled by the customer. The shipping address is missing information (i.e. apt/bldg/suite number). The carrier is unable to safely deliver the package. The addressee has moved. The addressee has refused the package. Returned to sender packages will be restocked and will be restocked and will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Return Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, and route information (if applicable) are critical to ensuring delivery. Eleven23Experience does not take responsibility for lost, misplaced, or incorrectly delivered shipments. 

 

RETURNS

All sales are FINAL and there are no refunds allowed on any grounds.

 

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.

 

Customers are advised to complete all returns within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified. The product must be sent back in the original packaging condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (original ties must remain in tact as it was received by the customer). Send your return item(s) including your first name, last name, phone number, the reason for the return and original receipt to:

 

1312 Woodward Ave. E104 Charlotte NC 28206

 

For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question. Once a store credit or Gift Card is issued, it may bot be redeemed as cash on any grounds.

 

NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (LACE CLOSURES) CAN NOT BE RETURNED EXCHANGED OR REPLACED. 

 

REPLACEMENTS

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual we want to hear from you. Notify customer service via email (eleven23experience@gmail.com) within 7 calendar days from the date you received your package. Note that using non recommended products, perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If Eleven23Experience verifies and agrees that the product is defective in any way, Eleven23Experience will then exchange or replace the item.

If Eleven23Experience does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without a replacement of product. 

 

LIMITATION OF LIABILITY

Eleven23Experience does not accept liability beyond the remedies set forth herein, including any liability for products not being available after purchase. Eleven23Experience will not be liable for consequential, special, indirect, or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Eleven23Experience is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement.